It's our goal to make billing as transparent as possible. Here's everything you need to know and can expect when it comes to our billing process.
Accepted Payment Method
All accounts are enrolled in automatic payment via a credit card, debit card or automatic bank payment when signing-up for Kinnek.
Payment Due Date
The Payment Due Date is determined by your subscription enrollment date and will be included in your first invoice. This is the date when we’ll automatically charge the amount due to the payment method on file. If we are unable to successfully charge the card on file you will be notified via email with instructions on how to update your card.
When a payment is not received on the Payment Due Date it is considered outstanding.
You have until the end of the current month’s billing cycle to update your card on file and complete payment to Kinnek. Kinnek will notify you via email of any outstanding payments.
If payment is not made by the end of the current billing cycle and we’re unable to get in contact with you, we will deactivate your account.
Still have questions? Your account manager is available to assist with all billing related questions, please reach out at anytime.