For Suppliers

Why should I quote through Kinnek?

Kinnek customers use Kinnek to organize and do all their major purchasing.  By submitting your quote through Kinnek you know that your quote is in the best place to be seen and remembered by the customer.  You will also get notified when customers view and review your quotes so you know when to follow-up to close the sale.

If I submit a quote through Kinnek, who does it go to?  Does the customer get it?

Any quote you submit on Kinnek goes securely and directly to the customer.  Kinnek customers receive instant email notifications for all new quotes and text message alerts if they choose.

What does Kinnek do with my quotes?

Your quotes are only between you and your customer.  When you submit a quote on Kinnek, it goes securely and directly to the customer.  We will never show your pricing to the public or another supplier - quote security is our top priority.

Why is submitting a quote through Kinnek better for me than submitting it through email?

There are many important benefits of submitting a quote on Kinnek:

  • Your quote will show up every time the customer uses Kinnek, so it always stays top of mind
  • Every quote you submit will be available for you to easily re-use via the Quick Quote feature the next time you receive a similar lead
  • Kinnek will notify you when the customer has viewed your quote, so you know when to follow up

Why should I add images to my quotes?

Similar to any customer looking to purchase a product, Kinnek customers always want to see an image of the product you are quoting.  Quotes with images are 75% more likely to get a response back from the customer.

How do I reuse photos and attachments from my Kinnek Product Gallery and previous quotes?

On the quote form, simply click the "Add from Gallery" button to quickly access all the relevant photos and attachments from your Product Gallery and previous quotes.

Why should I quote a customer I’ve already quoted outside of Kinnek?

Kinnek customers use Kinnek to organize all their purchasing.  By quoting the customer again on Kinnek you know that your quote won’t be lost in their email and will be in the right place when they are ready to make a purchase decision.

Why should I gather reviews?

Kinnek customers are more likely to purchase from suppliers that have multiple positive reviews on their Supplier Profile.  Positive reviews indicate to the customer that you are a reliable and trusted supplier.  

Why should I answer questions in Community?

Answering questions in Community boosts your reputation as an industry expert.  Community also provides free publicity for your company.

Is Kinnek all about price competition?

Kinnek is not about all price at all.  Customers care greatly about product quality and customer service.  That's why you should make sure you respond to all leads in a timely manner, keep your Product Gallery up to date with the latest photos of your products, and add reviews and customer references to your Supplier Profile regularly.

For Buyers

How does Kinnek work?

Kinnek is an online marketplace that helps small business owners discover suppliers that they trust.  

  • Search hundreds of supplier catalogs at once to quickly find the products you need.  Products on Kinnek all have filterable properties so that you can easily zero in on the product you want.
  • Vet suppliers that you’re considering by visiting their Kinnek profiles. On a supplier’s profile, you can find verified reviews by other business owners, accreditations and awards, warehouse locations and more to make it easy to choose the right supplier for you.
  • Throughout your decision-making process, Kinnek also gets you directly in touch with suppliers.  Start a conversation by sending suppliers a message or requesting a price quote.

What’s the difference between verified reviews and unverified reviews?

Verified reviews are reviews where Kinnek has independently confirmed that the reviewer has purchased from the supplier.  Either the reviewer or the supplier must provide evidence of purchase in the form of a receipt, invoice, or similar document. In a world where anyone on the internet can write a review for any business, we want to provide small business owners with reviews they can trust: those written by real business owners with real purchases.

Is Kinnek free?

If you’re purchasing something for your business, yes! 

Where can I see a list of the products and pricing available from suppliers on Kinnek?

When you go to a supplier’s profile, you’ll be able to see any products they might have in their catalog and/or any featured products.  You can filter a supplier’s products by category or specification.  If you’d like more information from the supplier, you can request a quote or message the supplier directly from their Kinnek profile.  
You can also search all catalogs in a product category by using Kinnek’s search and filter functions.  You can find the filter function on the left hand side of any catalog page.
 

Where are your suppliers located?

The majority of our suppliers today are located in the United States.  We also have a select few suppliers from various overseas locations, including Germany and Asia.  Check out each supplier’s profile to learn more about their warehouse locations, countries of manufacture, and more.

How do I communicate with suppliers?

You can send a supplier a message anytime from their profile or any of their product pages.  You can also ask suppliers for a quote.  

I asked a supplier for a quote. When can I expect to receive it?

For simple requests or common products, you may receive quotes in just a few minutes or even instantly.  For more complicated requests or uncommon products, it may take a few days for suppliers to write a customized quote for you. 

Is Kinnek a manufacturer?

No, we don’t manufacture products or hold an inventory.  But we do put you directly in touch with top notch suppliers that can help you and your business!  On Kinnek, you can search product catalogs from thousands of top suppliers and read unbiased reviews from fellow business owners. 

Where do you ship to?

All shipping is handled by our suppliers.   Some products will have shipping information in their product details.  Be sure to check with each supplier about their shipping policies before you purchase. 

I’m just looking for exploratory pricing for my business. Do I have to buy something if I get quotes on Kinnek?

No, there is absolutely no obligation to purchase. However, if you ask a supplier for quotes, we do ask that you are respectful of suppliers’ time and effort.

I only need a small number of items. Is there a minimum order quantity?

Minimum order quantities vary from supplier to supplier, but in general small orders tend to be harder for our suppliers to fulfill.  If you’re in doubt, we recommend that you request the largest order size that is feasible for you.  If you’re still not sure, send the supplier a message.  Or, email our Customer Success Team at  anytime and we may be able to advise you.

How do I close a quote request?

Open one of your quote requests.  You should see a list of the quotes you received for the item you requested.  On the top right hand corner of the page, select “Already Purchased?” or “Close Request” accordingly.  

How do I purchase on Kinnek?

If you’ve requested a quote, you can complete your purchase by clicking the “Purchase Now” button on the right hand side of the quote.   You can also place orders with suppliers by adding products to your cart and checking out.  Kinnek supports transactions made through all major credit cards, wire transfers, and ACH. Read more about payments on Kinnek here.

Can I return or exchange my purchases through Kinnek?

The primary policy for any refunds or exchanges on items is determined by your supplier.  If you’re unable to resolve an issue with a supplier, contact us at  and we’ll see if we can help. 

I use Kinnek to find new suppliers and products, but I would also like to be a supplier. Is that possible?

Yes, it’s possible to have a dual-account on Kinnek and to be both a small business buyer and supplier.  If you’re interested, send an email to supplier-support@kinnek.com with your Kinnek username and we’ll enable a new account for you. 

I have another question that's not listed here, how can I get help?

Please email us at hello@kinnek.com and we'll try to help you out.

Did this answer your question?